Privacy page

This Privacy Statement covers all of the C.H. Guenther & Son, Inc. Web sites, including:

www.chg.com
www.PioneerMills.com
www.GuentherHouse.com

What information do we collect? How do we use it?
When you request information about a product or service or register with one of our sites, we may need to know specific information about you. This enables us to process your registration or requests and reply to your needs promptly.

Our site’s forms may require users to give us contact information (such as name, email address and mailing address) and demographic information (such as zip code, age, or position). We may use the contact information from these registration and survey forms to send you information about our organization. Users may opt-out of receiving future mailings. See the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor your experience at our sites and distribute content that we think you might be interested in.

When you order products or services from the C.H. Guenther & Son, Inc. Web site, we need to know your name, email address, mailing address, credit card number and its expiration date. This allows us to process and fulfill your order and to notify you of your order status. To learn more about our encryption policies, please review the section ”How does C.H. Guenther & Son, Inc. protect customer information?

This site contains links to other sites. C.H. Guenther & Son, Inc. is not responsible for the privacy practices or the content of such Web sites. We will not pass your information along to the linked site; however, we cannot protect your information if you provide information to that site.

We monitor customer traffic patterns and site usage to help us develop the design and layout of C.H. Guenther & Son, Inc. Web sites (listed above). We may also use the information we collect to occasionally notify you about important changes to the Web site, new services offered by C.H. Guenther & Son, Inc., and special offers and information we think you will find valuable. If you would rather not receive this information, please contact us through one of the channels identified in the choice/opt-out section.

How does C.H. Guenther & Son, Inc. protect customer information?
When you place orders or access your account information, we use a secure server. This secure server software, SSL (Secure Sockets Layer) encrypts all information you input before it is sent to us. Furthermore, all of the customer transactional data we collect is protected against unauthorized access with the use of digital certificates. Digital certificates forC.H. Guenther & Son, Inc. are issued by VeriSign, one of the most established signers of digital certificates. To learn more about our online security, simply click on the “Security” icon in your browser toolbar.

What about “cookies”?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without accepting cookies, you can still use most of the features throughoutC.H. Guenther & Son, Inc. Web sites.

Our site may use cookies to keep track of your shopping cart and to make sure you don’t see the same advertisement or content repeatedly. We use cookies to deliver information specific to your interests and to save your password so you don’t have to re-enter it each time you visit our site.

Will C.H. Guenther & Son, Inc. disclose the information it collects to outside parties?
C.H. Guenther & Son, Inc. does not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can request that we do not by emailing us at privacy@chg.com. (If you use more than one email address, send this message from each e-mail account you use.) Also, C.H. Guenther & Son, Inc. may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications fromC.H. Guenther & Son, Inc. and our partners at the point where we request information about the visitor.

This site allows the following options for removing your information from our database. If you do so, you will not receive future communications from us.1. You can send email to privacy@chg.com.2. You can send mail to the following postal address:C.H. Guenther & Son, Inc.P.O. Box 118129 East Guenther StreetSan Antonio, TX 78291

Correct/Update
This site gives users the following options for changing and modifying information previously provided.1. You can send email to privacy@chg.com.2. You can send mail to the following postal address:C.H. Guenther & Son, Inc.P.O. Box 118129 East Guenther StreetSan Antonio, TX 78291

Your Consent
By using our Web site, you consent to the collection and use of this information byC.H. Guenther & Son, Inc. or any successor entity. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think.
C.H. Guenther & Son, Inc. welcomes your questions and comments about privacy. Please send email to privacy@chg.com.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this Web site, or your dealings with this site, you can contact:C.H. Guenther & Son, Inc.P.O. Box 118129 East Guenther StreetSan Antonio, TX 78291privacy@chg.com